About these terms
These Terms and Conditions apply to website design, development, hosting and related services supplied by Emenys Web Solutions, operated by EMENYS LTD.
The exact services, price, timescale and any project-specific requirements will be confirmed in your quotation, order confirmation or other written agreement.
If anything in an individual quotation or written agreement differs from these general terms, the specific written agreement for that project will take priority.
Website design and development
Before work begins, we will agree the general scope of the website or service being provided. This may include the number of pages, features, hosting arrangements and any other agreed requirements.
You are responsible for providing accurate information, content, images, access details and other material reasonably required to complete the work.
You must have permission to use any text, photographs, logos, videos, trademarks or other material you provide to us.
You are responsible for checking important information such as business names, contact details, prices, claims, spelling and other content before approving the website for publication.
Requests for work outside the originally agreed scope may require an additional quotation. We will explain any additional cost and obtain your agreement before carrying out additional chargeable work.
Project timescales
Any estimated completion date depends on receiving the information, content, access and approvals required from you.
Delays in receiving these may affect the completion date. If there is a significant change to an expected timescale, we will keep you informed.
Any timescale given is an estimate unless a specific completion date has been expressly agreed in writing.
Customer Portal and support
Where provided, the Emenys Customer Portal allows authorised customers to view account information, contact support and submit requests relating to their website or services.
Submitting a request through the portal does not automatically authorise additional paid work.
If a request involves an additional charge, we will confirm the cost with you before proceeding.
You are responsible for keeping your account and login details secure and should contact us promptly if you believe someone has gained unauthorised access.
Please do not send passwords, payment-card information or unnecessary sensitive personal information through support messages or attachments.
Hosting and renewals
Where hosting is included with your website package, the initial hosting period and any applicable renewal arrangements will be confirmed when the service is agreed.
Your Customer Portal or account may display a hosting renewal date where one has been assigned.
A displayed renewal date or reminder does not by itself create a new charge or change an agreed price.
We will provide information about renewal charges before payment is required.
It is important that hosting, domain registrations and any required third-party licences remain active. If these services are not renewed, the website, email or other connected services may eventually become unavailable.
If a domain name, licence or third-party account is registered directly by you, responsibility for maintaining and renewing that service remains with you unless we have specifically agreed otherwise.
Domains
Where we arrange a domain name as part of your service, the arrangements for registration and renewal will be explained as part of your quotation or agreement.
Domain names remain subject to the rules, terms and renewal requirements of the relevant domain registrar or registry.
Where a domain is registered in your name or under an account you control, you remain responsible for keeping your contact information accurate and ensuring any required renewals are completed unless we have agreed to manage them for you.
Third-party services
Some websites and services rely on third-party providers including domain registrars, hosting infrastructure, software suppliers, plugins, payment providers, email services and analytics platforms.
These third-party services may have their own terms, licence conditions, charges and availability requirements.
We are not responsible for interruptions, changes or failures caused directly by third-party services where those matters are outside our reasonable control.
Where a third-party service is important to your website, we will provide reasonable assistance in identifying or resolving problems connected with that service.
Website statistics and analytics
Where website statistics or analytics are provided, figures may be affected by cookie consent choices, browser privacy features, filtering, processing delays and the systems used by the analytics provider.
Analytics and statistics are provided for information only and do not guarantee enquiries, sales, visitor numbers, search-engine rankings or other business results.
Content and ownership
You retain ownership of material you provide to us, subject to any rights belonging to third parties.
You must ensure that you have permission to use any photographs, logos, written material, trademarks, videos, graphics or other content supplied to us.
Websites may contain third-party software, themes, plugins, fonts, images, stock material or other components that remain subject to their own licence terms.
Ownership or usage rights relating to custom work will be determined by the quotation or agreement for the project and any applicable third-party licence conditions.
We may retain reasonable technical copies of files where required for backups, support, maintenance or legal and administrative purposes.
Charges and payment
The price for your website or other service will be confirmed before chargeable work begins.
Any deposit, staged payment, final payment, hosting renewal or recurring charge will be explained as part of the relevant quotation or agreement.
EMENYS LTD is not currently VAT registered. VAT is therefore not added to our charges unless our VAT status changes in the future.
We will not introduce additional charges for work outside the agreed scope without informing you and obtaining your agreement before carrying out that additional paid work.
Payment dates and accepted payment methods will be confirmed as part of your quotation, invoice or agreement.
Cancellations
If you wish to cancel a project or service, please contact us as soon as possible so that we can confirm the position and arrange any necessary handover.
Where you are purchasing as a consumer, you may have statutory cancellation rights depending on how and where the contract was entered into.
For certain distance or off-premises service contracts, consumers may have a 14-day cancellation period.
If you expressly ask us to begin providing services during that cancellation period, different rules may apply to work already completed before cancellation.
Nothing in these terms removes or restricts any cancellation rights or other consumer rights that cannot legally be excluded.
Ending hosting or transferring a website
If you decide to move your website or hosting elsewhere, please contact us so that we can discuss the services involved and any reasonable technical steps required for the transfer.
We will provide reasonable assistance with an agreed transfer where technically possible and subject to any applicable third-party requirements.
Any outstanding charges already agreed for completed work or services already provided remain payable in accordance with the applicable agreement.
Third-party licence fees, registrar charges or transfer costs may apply where these are imposed by an external provider.
Backups and restoration
Where backups are included as part of a hosting service, they are intended as a technical recovery measure and should not be treated as a permanent archive of all website content.
Although reasonable care is taken with hosting and backup systems, no backup system can be guaranteed to be completely free from failure.
Where appropriate, customers should keep their own copies of important business content, images, documents and other original material.
Providing our services
We will provide our services with reasonable care and skill.
If you discover a problem with work we have carried out, please contact us with details of the issue and give us a reasonable opportunity to investigate and, where appropriate, correct it.
We cannot guarantee that every website or online service will operate without interruption at all times, particularly where services depend on internet connectivity, hosting infrastructure or third-party providers outside our reasonable control.
Nothing in these terms excludes or restricts liability where doing so would be unlawful or limits statutory rights available to consumers.
Security
We take reasonable steps to protect websites and services we manage, but no internet-connected system can be guaranteed to be completely secure.
You are responsible for keeping passwords and account access details secure and for notifying us promptly if you believe any account or website may have been compromised.
We may take reasonable technical action where necessary to protect our systems, customers or services from malware, abuse, security threats or unauthorised access.
Unacceptable use
You must not knowingly use services supplied by Emenys Web Solutions to store, publish, transmit or distribute unlawful, malicious, fraudulent or infringing material.
You must not knowingly use our services to distribute malware, spam, phishing material or content intended to compromise the security of another person, organisation or system.
Where necessary, we may take reasonable action to protect the security or operation of our systems or to comply with legal requirements.
Changes to these terms
We may update these general terms from time to time to reflect changes to our services, business practices or legal requirements.
Any updated version will display a revised date.
Changes will not retrospectively replace terms already specifically agreed for existing or completed work unless this is agreed with you or otherwise permitted by law.
Business details
Emenys Web Solutions is operated by EMENYS LTD, a private limited company registered in England and Wales.
Company number: 16042571
Registered office:
14 Whitman Road
Scunthorpe
England
DN17 1QU
VAT status: EMENYS LTD is not currently VAT registered.
Contact us
For general enquiries, email hello@emenyswebsolutions.co.uk.
For support, email help@emenyswebsolutions.co.uk.
Telephone: 07918 455997.
Last updated: 27 September 2026.